• A Strategy and product design consultancy.
• Clients include: institutions, entrepreneurs, startups.
• Results: performance, growth, market impact, customer engagement.
• Goals: satisfying, simpler, competitive, customer-centered, stronger brand.
• I work with leadership, management and staff, with feedback, assessment, accountability and goals.
• We innovate to improve the things you do well.
• I work directly with executives, owners, founders, architects, strategists and managers.
• I source and lead outside expertise and resources.
• My background is product design, systems and process analysis, learning, leadership and facilitation.
• I have been designing and advising since 1986.

I’m a strategic design consultant focusing on digital product design to create new opportunities and solutions for businesses and their markets and customers.

I work with institutions, entrepreneurs, startups, and large and small enterprises.

With my clients I develop new business models, new marketing and communication paradigms and new products for performance, growth, market impact, customer engagement.

The result: business, products and relationships that are more satisfying, simpler to use and understand, more competitive, more customer-centered, and stronger agents of your brand.

I work with leadership, management and staff to set goals and change their business, their work, their communication, and their results. I drive change by developing solid personal and professional trust through feedback, assessment, accountability and goals.

We start with the things you do well – for your customers, profits, values, and people. Then we innovate to improve them: business models, plans, roles, products, campaigns and more.

I work directly with executives, owners, founders, architects, strategists and managers. When our solutions require outside expertise and resources, I can source and lead those teams.

My background is product design, design critique, user-centered software design, symbolic systems, systems/process analysis, learning, leadership and group, team, and organization facilitation and communication.

I have been using, thinking about, designing and building learning and communicationg tools and experiences since 1986. I have been advising, coaching and consulting about better leadership, communication, processes and products ever since.

Specialties

• Strategic design and ideation
• Innovation, Change management, Learning, Coaching.
• Computing & IT Strategy.
• Business models & strategy.
• Agile, Ruby on Rails, Test driven development.
• Mobile computing, iPad/iOS, Web apps, Rich internet applications.
• Social Media and Online Marketing.
• User Experience Design
• Information Architecture.
• User Interface and Interaction Design
• User research and testing, usability.
• User training and e-Learning.